WinterSilks Frequently Asked Questions
We have listed our most frequently asked questions concerning the Wintersilks closure so that you may get a quick, immediate response.
How can I track my order?
To track your order, visit Order Status page in My Account.
When will I receive my order?
We ship in stock items within 24 hours of receipt. Allow 4-7 business days for delivery excluding holidays. In addition to our regular delivery, there are several options to choose from:
What if I still have a WinterSilks Gift Card?
3-Day Delivery is available for an additional $8.99 per address.
Next Day Delivery is available for an additional $17.99 per address.
Orders placed after Noon EST will be considered next business day.
If an item is not in stock we will notify you when to expect delivery.
Have a WinterSilks gift card? Use your remaining balance to shop at any of the sister stores in our family of brands: Appleseed's, Blair and Old Pueblo Traders.
What if I have unused WinterSilks merchandise credits?
If you have a merchandise credit from WinterSilks you can still use your credit at any of the sister stores in our family of brands: Appleseed's, Blair and Old Pueblo Traders.
Where can I use my VIP Plus Rewards?
VIP Plus members can use their rewards at any of the sister stores in our family of brands: Appleseed's, Blair and Old Pueblo Traders. WinterSilks VIP Plus is now Appleseed's VIP Plus! Click here to log in.
Where can I use my WinterSilks Credit Card?
05/13/19 through 08/7/2019 the WinterSilks credit card can still be used at Appleseed's, Blair, Bedford Fair, Haband, Norm Thompson and Old Pueblo Traders. Current cardholders will be receiving more information shortly.
Sign into your WinterSilks credit account.
What is the WinterSilks Return Policy?
For purchases made after 3/11/2019, all sales are final and no returns or exchanges will be accepted.
For purchases made prior to 3/11/2019, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of your receipt, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges) which will be good towards a future purchase at Appleseed?s, Blair and Old Pueblo Traders. Sorry, we cannot provide any refund or exchange for items returned more than 180 days after you receive them.
The following policies may also apply:
1.) Unless defective or damaged in shipment, items marked with an "(H)" in the catalog and on our website cannot be returned. These products include those such as intimate apparel, certain third party branded goods, and health and personal care items.
2.) Products that are customized, monogrammed or perishable cannot be returned unless defective or damaged in shipment.
3.) Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.
To return or exchange an item, follow the instructions below or on the packing slip enclosed with your order. Please call our Customer Service Department at 1-877-455-4501 for complete details, or for assistance in returning or exchanging your purchase.
How to Return an Item:
Detach and enclose the Return/Exchange Form (or include your return/exchange information as noted above) in the package with the merchandise you are returning.
Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your WinterSilks Credit Card account or credit card.
Use our convenient pre-addressed return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid. The return shipping and handling charges will be deducted from your merchandise refund or billed to your WinterSilks Credit Card account or credit card. Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include a pre-paid label.
Simply attach the label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location - no need to stand in line!
No additional postage required - no need to insure your package!
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For any question not listed or that requires further explanation, please feel free to contact us directly. We will be back in touch with you shortly.